FAQ's
POLICIES AND DIRECTIONS
Where do I park?
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We have a small parking lot right in front of the building! It's on the lefthand side at the corner of West 5th and Pressler Streets.There's also free street parking along Pressler Street.
What's the cancellation policy?
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For all sessions there is a 24 hour cancellation window to cancel or change without a fee. Any cancellations or changes within 24 hours of your session will incur a fee up to 100%.
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With a no call/no show there is no exception, there is a 100% fee, and you'll no longer be able to book without paying in full in advance.
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Please call or text 512-222-6243 if you know you'll be late or need to cancel a session. Email is not suitable for short notice changes, please only use email requests outside of the 24 hour window.
What are the COVID precautions?
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We have a Molekule Air Mini air purifier in each treatment room, running 24/7
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Masks optional, though your therapist is happy to mask at your request and may ask you to mask at their discretion
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Blankets and linens changed out after every appointment
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30 minutes between sessions to clean/disinfect surfaces
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Table, headrest, and high touch surfaces cleaned with MadaCide-FDW-Plus disinfectant between each appointment
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Single use or pump container of massage cream to avoid cross contamination
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Single use compostable paper cups for water
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No-touch trash cans
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Touch-free payment options available (pay ahead online, ApplePay, GooglePay, Venmo)
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Hand sanitizer/soap & water available for clients before & after appointment
Do I have to pay in advance?
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If this is your first time booking with us, yes. If you're a return client, you can choose between paying ahead or paying at the time of your appointment.
Do you offer discounts?
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We do! If it's your first massage with us, you can book online and get $20 off that first massage. We also offer discounts on a prepaid series of 10 sessions. Occasionally we'll run other short term discounts, which we send out in our newsletter and on Instagram.
Do I need to tip my therapist?
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You can, you aren't expected to. Tipping is 100% optional, our pricing is designed as flat rate.
TECHNIQUE AND TOOLS
Does all deep tissue massage hurt?
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The short answer is no. But there's a lot of nuance to it too. Deep tissue is not the same as a ton of pressure. Deep tissue can involve deep pressure, and usually it is slightly to moderately uncomfortable depending on the area, technique, and sensitivity, among other things.
What is scraping and Gua Sha? What can I expect afterwards? Is it similar to scraping?
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Multiple therapists at FDG utilize scraping techniques during some sessions. The approach may vary from the more Traditional Chinese Medicine approach of Gua Sha, to a newer athletic approach of scraping. Scraping in general involves using a metal, ceramic, jade or plastic hand held tool to quite literally scrape an area of skin. Pressure, tempo, direction, location and duration all vary based on technique, therapist, and needs so each experience may be different. In general though, gua sha will be more intense than other approaches, involving more pressure over an area for longer. It tends to leave a red patch or bruising (also called petechiae) - the 'sha' part of gua sha. Scraping can help with tension, pain, inflammation, and proprioception.
What is Cupping?
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Cupping is another therapy derived from ancient medical practices in China and Egypt. Techniques vary, but at FDG we use cups made of plastic, silicone, or rubber to create suction (as opposed to glass cups that use fire). The negative pressure suctions the skin and tissues, pulling fluid into the area and creating the characteristic purple circular marks (also called petechiae). While scientific studies are lacking, cupping may improve tissue/fascial mobility and decrease pain, and has been used to address many ailments.
What is Kinesiotape?
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Kinesiotape, or K-Tape, is a stretchy athletic tape that's applied to the skin to decrease pain, improve stability, decrease inflammation, and more. While scientific studies are lacking here as well, K-tape can be used to help recover from an injury or decrease pain with very little downside.
